COACTIVE

Outsourced TEM leads to big savings for Saddle Creek Corp

Mike — Mon, 29 Aug 2011 17:05:56 +0000

Outsourced TEM leads to big savings for Saddle Creek Corp…………In late 2010, Saddle Creek Corp outsourced all wireless/wireline procurement and management to Coactive. “The main goals were to reduce costs, optimize contracts, and make the IT and AP departments more productive,” says Kevin Sayre, manager of Technical Service for Saddle Creek “In just the first 9 months, Coactive has reduced our monthly telecom expenses by 20% and freed up our IT resources to tackle other technology projects. Coactive also designed a software solution to house all our wireless and wireline inventory, invoices, contracts, and coding reports. We now have 100 % visibility of our services and Coactive keeps them in control.”

Vertex Financial

Mike — Thu, 09 Jul 2009 20:56:50 +0000

Vertex Financial Group is a team of residential mortgage specialists. Headquartered in Denver, they have advisers serving clients across the country. Most of its sales and loan processing is conducted via the telephone.

Vertex’s Challenge:
The company had an aging PBX phone system that was no longer a viable tool for productivity, and was becoming expensive and troublesome to maintain. Vertex was looking for a system to connect its ten remote offices with one unified platform, thereby simplifying interoffice communications for clients and employees. In addition, both customer service and sales were being negatively affected by Vertex’s inefficient call flow and excessive system downtime.

Factors that needed to be addressed included:

Reliability
Growth potential
Seamless connectivity with remote offices
Productivity
Maintenance costs

The Solution:
COACTVE stepped in to analyze how Vertex’s phones fit into the company’s business model, how best to improve on the current situation, and narrow the field of possible solutions. In the end, owners decided on ShoreTel for its quick return on investment (better employee productivity translates to more closed transactions,) ease of expansion as the company grows, and the total reliability of one of the industry’s best engineered systems.

COACTIVE showed managers how the productivity tools inherent in Voice over IP were enhanced with ShoreTel, including industry-standard call management from their desktops (contacts from Outlook are immediately pulled up and accessed by a mouse click, saving time and frustration,) receptionist visibility of the entire office (with drag and drop call handling,) and the ease of system management for their IT person through the ShoreWare Director. Employees were also encouraged to make use of ‘Office Anywhere’ functions, which made their home offices functional extensions of the corporate system, as well as ShoreTel’s powerful ‘FindMe’ feature, which allows callers to be quickly and automatically transferred to their broker when he or she is out of the office.

The Result:
COACTIVE’s expertise led to a smooth transition, as technicians installed the new ShoreTel alongside Vertex’s old system, giving employees a chance to ease into the new technology. With the ShoreTel system in place, all employees are now on a centralized phone and voicemail system, using 4-digit dialing to reach brokers or employees at any location. Due to multiple productivity increases, Vertex has simply sold more, in less time, with less hassle.

“COACTIVE has been great,” Mike Waitt, CEO Vertex Financial says. “As a result of the implementation, we were able to connect 10 remote offices and eliminate a ton of manual call flow problems. It’s decreased our overhead and increased revenue nearly 20%. Our return on investment was less than six months, much quicker than we originally anticipated”. The ShoreTel IP telephony system met all of Vertex’s requirements, plus many they hadn’t considered, and is now recognized as more than a replacement phone system – it’s a very tangible tool for growing the business.

COACTIVE Partners with TAMCO to offer creative financial solutions for technology purchasing….

MaiaConsulting — Mon, 29 Jun 2009 23:50:34 +0000

With new technology entering the market place everyday, it is often difficult for companies to anticipate if the technology they implement today will be effective tomorrow. Well COACTIVE has found a solution to this… Thanks to a new partnership with TAMCO, COACTIVE now offers innovative financing solutions that protect customers against changing business conditions and obsolescent technology.

“Aging equipment is a concern for IT departments and management in all industries”, says Mike Fredrickson, CEO of COACTIVE. “However, thanks to our new partnership with TAMCO, we are now able to offer an innovative financing program enabling our customers to switch out their equipment when it becomes outdated”.

About COACTIVE
COACTIVE is a technology consulting firm providing outsourced solutions for technology projects and telecom expense management . COACTIVE is utilized by multi-location enterprises nationwide to evaluate and justify technology solutions that reduce costs, increase productivity, and improve asset and expense management.

Visit www.coactivetech.net for more details.

About Tamco
Founded in 1994, TAMCO is a leading financial services and marketing company that focuses exclusively on acquisition solutions for the telecommunications industry. Our strategic partners include telecom dealers across North America, national and regional, along with leading manufacturers of communications equipment. At TAMCO, we have the industry expertise to provide customer-focused solutions. Our people, with their vast knowledge and experience in communications and finance, develop successful business approaches to meet the challenges facing our strategic partners and their customers.

Visit www.tamcocorp.com for more details.

COACTIVE enhances Telecom Expense Management tool…..

MaiaConsulting — Mon, 29 Jun 2009 23:46:19 +0000

COACTIVE’s Telecom Expense Management tool has been enhanced to offer a more versatile solution to reduce communication infrastructure costs and simplify telecom management.

TEMStar is a state-of-the-art software tool designed to help client’s improve every aspect of the telecom expense management life cycle. TEMStar enables enterprises to effectively manage assets, order new services and track invoices and services in one simple software tool. TEMStar greatly improves information access and reduces time and resources typically necessary to manage the complex communications network.

“It’s all about bottom line”, says Mike Fredrickson, CEO of COACTIVE, “TEMStar enables our clients to quickly realize significant cost savings and increase productivity. We are very excited about this powerful tool and look forward to implementing it with all of our clients”.

Please select here for more details – Telecom Expense Management.

About COACTIVE:
COACTIVE is a technology consulting firm providing outsourced solutions for technology projects and telecom expense management . COACTIVE is utilized by multi-location enterprises nationwide to evaluate and justify technology solutions that reduce costs, increase productivity, and improve asset and expense management.

Visit www.coactivetech.net for more details.