Next Generation’s Profile:
Headquartered in Canton, Massachusetts, Next Generation Vending and Food Service, Inc. is the premier provider of innovative and enticing vending, dining and refreshments for corporate and institutional environments. The company delivers full-service vending, a wide spectrum of fresh and fulfilling dining experiences, and office coffee services for thousands of clients in the United States.
Next Generation’s Challenge:
The company had an aging PBX phone system prone to breakdowns that was no longer a viable tool for productivity, and was expensive and troublesome to maintain. Next Generation was looking for a system to connect several dozen remote offices with one unified platform, thereby simplifying interoffice communications for clients and employees.
Factors that needed to be addressed included:
- Reliability
- Growth potential
- Seamless connectivity with remote offices
- Productivity
- Reduce Telecom and Maintenance costs
The Solution:
COACTIVE conducted in in-depth analysis to determine what system fit into Next Generation’s business model most effectively. In the end, owners decided on a Zultys SIP platform for its features and benefits and overall value proposition. Ease of expansion, ease of management, and overall reliability were the most important factors in their decision.
COACTIVE showed managers how the productivity tools inherent in Voice over IP were enhanced with Zultys including industry-standard call management from their desktops using the MXIE tool which offers Presence, Private Instant Messaging, and other important Call Control features.
The Result:
COACTIVE’s expertise led to a smooth transition, as technicians installed the new Zultys alongside Next Generation’s old system, giving employees a chance to ease into the new technology. With the Zultys system in place, all employees are now on a centralized phone and voicemail system, using 4-digit dialing to reach employees at any location. Due to multiple productivity increases, Next Generation has simply sold more, in less time, with less hassle.
“COACTIVE has been great,” says Rich Ciarciello, “As a result of the implementation, we were able to connect all remote offices and eliminate a ton of manual call flow problems. We also centralized the IP PBX in our colocation facility and took advantage of SIP trunking to eliminate unneeded hardware and reduce telecom costs by over 25%”.
The Zultys IP telephony system met all of Next Generation’s requirements plus many they hadn’t considered. The solution is now recognized as more than a replacement phone system – it’s a very tangible tool for growing the business.